Medikamio GDPR

Medikamio Privacy Policy

Privacy Policy

Medikamio aims to make your life easier and healthier.

We are aware of the importance of personal data and are committed to protect your privacy.

This privacy policy will explain how our organization Medikamio („Medikamio“, Medikamio GmbH, Schulerstraße 1-3/2/3/55, 1010 Vienna) uses the personal data we collect from you when you use our website (from now on “service”).

The Telecommunications Act 2003 (Telekommunikationakt 2003) and the General Data Protection Regulation of the EU provide the legal basis for privacy protection in Austria.

Hereafter, “we” and “us” refer to Medikamio.

In order to comply with current laws and the current state of usage of personal data we will update this privacy policy from time to time and will make it available on this site (https://www.medikamio.com/en-gb/privacy). We encourage you to visit this site regularly.

WHICH DATA DO WE COLLECT?

NON-PERSONAL DATA

Access data and server log files

We collect information about every access of our service with so-called server log files. Amongst the collected data are:

Name of the accessed Website

File

Access time and /-date

Size of transferred data

Notification about successful access

Browser type and version of the used browser

The user’s operating system

Referrer URL (= previously visited website which linked by hyperlink)

IP address

Requesting provider

This information is non-personal data and is only used for statistical analysis. We cannot determine your identity with it. We use this data in order to adapt our service to user behaviour (and thus derived wishes of the user), simplify and improve our site’s user experience. We reserve our right to examine this information in hindsight in case of suspicion of unlawful usage of our service.

COLLECTING AND PROCESSING PERSONAL DATA

Data such as name, address, phone number etc. which enable us to clearly identify you are called personal data. Personal interests, memberships and preferences count as personal data as well and are subject to the privacy policy.

Why do we need personal data?

In the event of a purchase on our site we require some of your personal data in regards to this transaction. Regarding transactions or orders it is also necessary to collect and check your bank account number, credit card information or other needed information for payments.

You have the option to subscribe to our newsletter. If you would like to receive the newsletter, we need personal information such as your name and email address.

Special categories of personal data

Some personal data are defined as special categories of personal data by the legislators and are subject to more strict privacy guidelines. Among these is information about your health. If you share information about this when contacting us, this data will only be used for your specific request and will not be connected to other personal data we have of you (e.g. if you are our customer).

Which personal data do we collect and how do we use it?

We generally do not collect and process personal data which we do not need to process your order, for our own advertising purposes or are needed to fulfil legal regulations. Newsletter will be sent only with explicit consent.

How long do we store your data?

We store your data for the duration of our business relationship plus 3 years, as long as we are legally required to do so or until you revoke your consent.

HOW TO CONTACT US

If you contact us (by sending us an email or using our contact formular) we will save your data so that we can process your request and clear any questions if necessary.

COMMENTS AND POSTS

We will store your IP address when you leave a comment on our products or on other content offered by us. This is for our own safety in case unlawful, insulting or other inappropriate content is posted. We reserve our rights to investigate the identity of the author with the IP address and, if necessary, to sue.

NEWSLETTER

Our newsletter provides you with useful information and offers.

We need your correct email address if you would like to receive our newsletter. We also need to confirm that you are the holder of said email address and consent to receiving the newsletter. This information will only be used to send our newsletters and will not be transferred to third-parties, unless it is needed for the technical processing and/ or organizational processing of the newsletters.

We will store your IP address as well as date and time of your registration when you subscribe to our newsletter. This information is needed to prove that you gave your consent to receiving our newsletter. This additionally prevents others from subscribing to the newsletter using your email address without your consent.

We are using a method called “double opt-in” to verify your email address. With this method you have to click on the hyperlink we send to you in a message to your email address to confirm that you truly are the owner of the email address. If this confirmation does not occur, then you cannot receive our newsletter.

Further, you can decide to activate the reception of newsletters when you register an account.

You can unsubscribe from our newsletter by using the hyperlink in one of our newsletters or - if you have a registered account - deactivate it in your personal account settings. You can also unsubscribe from the newsletter by contacting us with one of the listed contacts listed on our website.

We will not send you newsletters or other advertising via email if you have not registered for our newsletter or if we have acquired your email address by using our services. We reserve the right to contact you via this email address in special circumstances (e.g. product recalls by the manufacturer or other important information regarding our service).

MAILCHIMP

We use MailChimp (The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA) as our service provider for sending many of our newsletters and for list management. Mailchimp is certified with the US Privacy shield and thus complies with the legal requirements of the GDPR. Mailchimp receives personal information like your email address and name if you have stated them when registering for our newsletter. For example, your name enables us to address you personally in a newsletter.

KLAVIYO

We also use Klaviyo (Klaviyo, Inc., 225 Franklin St., Boston, MA 02110) as service provider for newsletters, sending emails and list management. Klaviyo is certified with the US Privacy shield and thus complies with the legal requirements of the GDPR. Klaviyo receives personal information such as your name, email address and data regarding your usage of our service and website. This enables us to create newsletters according to your personal interests and wishes. You might, for example, receive newsletters regarding similar products which you viewed or compared before.

TRANSMISSION OF PERSONAL DATA

We do not transmit any personal data to third-parties (“business partners”) without your explicit consent unless it is necessary to process your request or for advertisements in our own cause and all corresponding legal requirements.

COOKIES

Cookies are small files which are saved on the user’s device (smartphone, Mac, PC) and contain specific information about the used device. We use them to, e.g., improve the user experience of our website (pre-filled boxes in forms, your user account etc.). They are additionally able to store static (non-personal) data in order to analyse the usage of our website by our visitors and to improve our service according to our user’s wishes.

Some of the cookies we use are deleted when you end your session, once you close your internet browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser at your next visit (persistent cookies). Please consider that certain cookies are already placed as soon as you visit our website.

WHICH KIND OF COOKIES DO WE USE?

  1. Necessary cookies

These cookies are necessary to operate our website and to provide our service. Amongst these are cookies which enable you to log into your account or to mark products.

  1. Analytical/Service-cookies

These cookies collect anonymous information about usage behaviour on our website. We process them in order to improve the customer experience of our website and service and to show you suitable products.

  1. Functional cookies

We are using these cookies for specific functions on our website, e.g. to suggest better navigation flow to show you personalized, relevant information (e.g. advertisements based on your interests).

  1. Targeting cookies

These cookies capture your visit on our website, the pages you viewed and hyperlinks you clicked. We may use this information to adapt the content and advertisements you see according to your interests.

  1. Third-Party cookies

We are partly using cookies of advertisement partners to make our website more interesting for you. For this purpose, cookies from these partner corporations are saved on your device when you visit our website. These cookies are only temporary and are deleted after a specific time. This usually happens within a few days. In some cases these cookies are saved for 24 or more months. They do not contain any personal data. The data which is collected with them are exclusively put together in a pseudonym ID and are at no point in time put together with your personal data.

Your browser usually automatically accepts cookies. You can prevent the utilization of cookies with your browser’s settings. Our service may be limited if you choose to do so. You have to set the settings for cookies in every browser and every device you are using.

You can find further information about adapting your browser’s settings for cookies if you follow these hyperlinks:

  1. Chrome (https://support.google.com/accounts/answer/61416?hl=en)
  2. Firefox (https://support.mozilla.org/en-US/kb/disable-third-party-cookies)
  3. Opera (https://help.opera.com/en/latest/web-preferences/#cookies)
  4. Safari (https://support.apple.com/en-gb/guide/safari/sfri11471/mac)
  5. You can also control cookies of several companies with this site: http://www.youronlinechoices.com/uk/your-ad-choices/

REGISTRATION

We use the information we collect when you register to provide our service. Amongst these are e.g. your name, address, email address etc.

You can change the information you entered when registering at any time in your account settings. With your registration you confirm that you have stated all information correctly and truthfully

Client data is saved for the duration of the business relationship plus 3 years, or rather as long as is required according to the legal retention obligation (e.g. data regarding invoices).

GOOGLE ANALYTICS

We are using the analytical service “Google Analytics” von Google LLC (”Google”), Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. Cookies are text files which are saved on the user’s device and enable an analysis of the usage of our website. The information about using our website which is created with these cookies is usually transferred to, and stored on a server of Google in the USA.

If an anonymisation of the IP-address of a website is enabled, then the user’s IP-address is shortened beforehand by Google within the European Union or in other contracting countries of the european economic area. Only in exceptional cases will the complete IP-address be transferred to a Google server in the USA and shortened there.

The anonymisation of IP-addresses is active on our website.

Google will use this information according to our commission to process the way visitors of our website by users, compile it into reports and to render other services connected to services regarding usage on our website and usage of internet data.

We are using Google’s tool “advanced e-commerce reports” to measure product clicks with Google Analytics as well. Collected data such as name of the product, price and others are not put together with your personal data. We cannot draw any conclusions about which person bought which products based on the Google data.

We are using Google’s tool “user ID” to recognize returning visitors to our website with their ID. Since the ID is not connected to personal data we cannot draw any conclusions about the person who uses our service.

We register the search queries by users with the tool “site search” by Google. This enables us to adapt our service to your needs. Search queries are not put together with personal information and cannot be connected to you.

Information collected by Google Analytics is, if necessary, linked to third-party tools in order to analyse it. This information might be transferred by Google Analytics to the servers of third-parties in this process. To ensure your privacy we only choose service providers who ensure privacy protection according to EU-Guidelines.

The IP-address which Google Analytics collected from your browser is not put together with other data from Google. Users can disable the storage of cookies by adapting their browser settings. Please note that some functionalities of our service might be limited or not be available at all if you chose to do so. Additionally, you can prevent the storage and processing of data created by cookies (incl. IP-address) by Google in regards to using our service by downloading and installing the following plugin for your respective browser:

http://tools.google.com/dlpage/gaoptout?hl=en.

Also, you can acquire additional information about how Google uses your data for advertisement purposes, settings and options to withdraw your consent (websites by Google):

https://policies.google.com/technologies/partner-sites?hl=en („HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES“), https://policies.google.com/technologies/ads?hl=en („How Google uses cookies in advertising“) und https://adssettings.google.com/authenticated?hl=en/ („Ad personalization“).

GOOGLE REMARKETING AND DISPLAY NETWORK

We are using the Tool “Remarketing” bzw. “Similar target groups” by Google LLC (”Google”), Amphitheatre Parkway, Mountain View, CA 94043, USA for our service. This tool enables us to show targeted advertisements to visitors on our site if they visit other websites in the Google Display Network. The creation of these advertisements is based on an analysis of the usage of our website. For this we, or rather Google uses so-called cookies.

For more information about cookies in general, please read the section “Cookies” in this document.

Visits on our side as well as anonymised data about using our service is stored with these cookies when using our website. No personal information is stored. You might get shown advertisements based on products or information you have viewed earlier if you visit another website in the Google Display Network later on.

ADVERTISING REPORTING FEATURES

We are using the Advertising Reporting Features by Google to use target groups which have been created with the tool “similar target groups” or when visiting our website to show you relevant AdWords advertisements (Google text advertisement) or shopping

GOOGLE ADWORDS CONVERSION TRACKING

We are using the tool “AdWords Conversion Tracking” by Google LLC (”Google”), Amphitheatre Parkway, Mountain View, CA 94043, USA for our service. This enables us to know if a purchase has been made after a visitor has clicked on one of our Adwords advertisements or on the Google Display Network. The data from Conversion Tracking is not put together with your personal information. Conversion Tracking is only a statistical analysis.

Cookies, which are stored on your device when you visit our website, are used for AdWords Conversion Tracking.

For more information about cookies in general please read the section “Cookies” in this document.

GOOGLE DATA STUDIO

We are using the service „Google Data Studio” by Google LLC (”Google”), Amphitheatre Parkway, Mountain View, CA 94043, USA from time to time. Google Data Studio enables us to combine and to visualize varying data, in conjunction with other Google services or external sources of data. This service is used for statistical analysis, prognosis, as the basis for strategic decisions and more. All data which we process with Google Data Studio is of statistical nature. Neither is personal information processed, nor are anonymised or pseudonymised data put together with personal data.

FACEBOOK REMARKETING

We are using the remarketing tool „Custom Audiences“ der Facebook Inc. („Facebook“) according to justified interest to appeal to our customers with offers and advertisements based on previously stated interests. With this tool, we can show visitors on our website personalized advertisements („Facebook-Ads”) when visiting the social network Facebook. The remarketing tag by facebook is implemented on our website for this. Through this tag, a direct connection to the servers of facebook is established when visiting our website. The information that you visited our side is transferred to Facebook and the information is assigned to your personal Facebook user account by Facebook. Further information about the collection and usage of data by Facebook and your regarding rights and options to protect your privacy can be found in the privacy policy by Facebook on https://www.facebook.com/about/privacy/. Alternatively you can deactivate the remarketing function „Custom Audiences“ on https://www.facebook.com/settings/?tab=ads#_=_ . You have to be signed in to Facebook to do this.

JOB APPLICATIONS

We only keep the job applications and corresponding data from applicants which we see as potential candidates for the job. Data about other applicants will not be stored in this regard. We reserve our right to store information about similarly qualified applicants for 3 months after filling the vacant position.

We will only keep applications which were initiated on their own if we believe that the application will be relevant to us in a measurable period. All other applications will be destroyed if they do not seem relevant when we receive them.

E-MAIL AS A COMMUNICATION CHANNEL

By giving us your personal details, you automatically agree to the usage of email for communication purposes such as the exchange of personal information and data. As email correspondences are not always safe against virtual attacks, the amount and kind of data which are being processed is minimized for specific enquiries.

YOUR RIGHTS

You have the right to get information about your personal saved data at any times, as well as correct them, change them, delete them (within legal provisions), minimize the process and withdraw your personal information. Moreover, you have the right to transfer your data to a third party if it is acceptable and technically possible. You also have the right to revoke automated decision-making including profiling as well as the right for filing a complaint at the DPA (data protection authority), if you consider it necessary.

For handling your order it is required for you to provide personal information. Without your registration, you will not be able to use offers by Medikamio.

DATA PROTECTION

We are aware of the high data protection. Therefore, we set technical and organisational measures to protect your personal data from any unauthorized access.

ENCRYPTION

Our website is SSL-certified. Which means, all data being used during the process of using our service, is encrypted. All common web browsers support this function.

MODIFICATION, REVOCATION, ADJUSTMENTS AND UPDATES

As a user, you have the right, upon request and free of charge, to get information about which personal data is being stored in our system. In addition, you have the right to correct false data, disable and remove personalized data as far as it does not conflict our retention policy.

Furthermore, you have the right to restrain the use of your personal data, if a convincing reason (f.i. suspicion of misuse) is given.

Under certain circumstances, you have the right to transfer, your personal, in our system saved data, to another party.

You are allowed to object in the process of your personal data. Please be aware, if you do so, you will not be able to use our offer as we need your personal information in order to process the request.

Contact person for concerns regarding data protection

Thomas Brandauer

Schulerstraße 1-3/2/3/55

1010 Vienna

thomas@bitcraft.at

RESPONSIBLE FOR DATA HANDLING

Dipl.-Ing. Marco Vitula

Schulerstraße 1-3/2/3/55

1010 Vienna

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